Frequently asked questions
- 01
Not at all! Making a booking through our website is hassle-free and user-friendly. With a few simple steps, you can secure your reservation swiftly and conveniently. Navigate through our intuitive interface, select your preferred service, date, and brief location, and complete the process seamlessly. For any assistance, our friendly support team is available to help you throughout the booking journey. Start planning your experience with ease today
- 02
Booking Confirmation and Payment: Upon successful payment, an email containing your booking confirmation will be sent to your registered email address. Should you not receive the email, please contact us promptly to ensure your reservation is processed smoothly. Your satisfaction is our priority, and we are here to assist you at any time.
- 03
Punctuality is essential to ensure a seamless experience for all participants. We kindly request you to arrive at the designated pick-up point on time to avoid any delays. Our team strives to maintain a well-organized schedule, allowing everyone to enjoy the smooth journey. Should any unforeseen circumstances arise, please contact our support team immediately for assistance.
- 04
Unfortunately, once your booking is confirmed, we cannot accommodate cancellations or date changes. We recommend carefully selecting your preferred date before finalizing the booking. Your understanding is appreciated as this ensures a smooth operation for all participants.
- 05
Regrettably, rebooking is not available for "NO SHOW" passengers. We encourage all guests to be punctual and arrive at the designated pick-up point on time to fully enjoy the experience. For any concerns or queries, feel free to reach out to our dedicated support team.
- 06
At SavaLeisure, we accept all major debit and credit cards, PayPal, and Apple Pay.
- 07
To track your booking order, please log in to your account and view your order history. You can also contact us directly for assistance in tracking your booking order.
- 08
All bookings at Sava Leisure require a non-refundable payment in order to secure the booking. Please note that all payments are non-refundable and non-transferable. We do not provide refunds or credits for any cancelled or rescheduled bookings.